CMD368 FAQ – Complete Answers for Malaysian Players

The minimum age requirement at CMD368 is 18 years old. This is an absolute requirement with no exceptions. During the identity verification (KYC) process prior to your first withdrawal, you will need to confirm your age by submitting a valid copy of your Malaysian identity card. Any account found to be held by an underage individual will be terminated immediately.

No. Each individual is only permitted to have one account only at CMD368. Holding multiple accounts is a violation of our Terms & Conditions and may result in all associated accounts being terminated and funds forfeited. If you are experiencing issues with your existing account, please contact CMD368 support for assistance.

Go to the Log In and click the "Forgot Password?" link. Enter your registered email address and we will send a reset link within minutes. Click the link, set a strong new password (a mix of letters, numbers, and symbols), and log back in. If the email does not arrive, check your spam folder or contact our live chat support.

Some details such as your username cannot be changed after registration. However, you can update your phone number and email address via your account settings. For changes that require identity verification — such as your full name or bank account number — please contact CMD368 support via live chat with the necessary supporting documents.

CMD368 accepts a wide range of popular Malaysian payment methods: Touch 'n Go eWallet, GrabPay, Boost eWallet, ShopeePay, DuitNow, and FPX online banking (Maybank2u, CIMB Clicks, and other major Malaysian banks). All these methods support instant deposits — funds are credited to your CMD368 account within seconds of payment confirmation.

The minimum deposit at CMD368 depends on the payment method: RM 10 for Touch 'n Go eWallet, GrabPay, Boost, and ShopeePay; RM 20 for DuitNow and FPX. No maximum deposit limit is set in general, though limits may vary depending on those imposed by your e-wallet provider. You may also set your own deposit limits in the Responsible Gaming settings.

Most deposits at CMD368 are credited instantly — within seconds of payment being confirmed by your e-wallet or bank provider. If your deposit is not credited within 10 minutes, first check your bank or e-wallet statement to confirm the payment went through. If the payment was successful but the funds are still not credited, contact CMD368 support with your transaction proof.

If your deposit fails, the first thing to do is check whether the amount has been deducted from your e-wallet or bank account. If it was deducted but not credited to CMD368, this is usually resolved automatically within 24 hours — the funds will be returned. If not, take a screenshot of your transaction proof and contact CMD368 support via live chat. Do not make another deposit until the first case is resolved, to avoid duplicate charges.

Withdrawals via e-wallet (Touch 'n Go, GrabPay, Boost, ShopeePay) are typically processed within 5 to 15 minutes. Withdrawals via DuitNow and FPX to bank accounts may take 1 to 3 hours. CMD368's withdrawal processing operates 24 hours a day, 7 days a week with no days off — including Hari Raya and Malaysian public holidays.

The minimum withdrawal limit at CMD368 is RM 30 for all payment methods. Make sure your account balance is sufficient and that all bonus wagering requirements (if any) have been met before submitting a withdrawal request. Withdrawals that meet all requirements will be processed without delay.

There are several reasons why a CMD368 withdrawal may be delayed: (1) KYC identity verification is incomplete — this is required for your first withdrawal, (2) Bonus wagering requirements have not been met, (3) Large withdrawal amounts require manual review, (4) Temporary technical issues on the part of your bank or e-wallet provider. If your withdrawal has not been updated after 3 hours, please contact CMD368 support with your transaction reference number.

To complete CMD368 identity verification before your first withdrawal, you will need to submit: (1) A clear front and back copy of your Malaysian Identity Card (MyKad), (2) A selfie of yourself holding your MyKad next to your face. Documents can be submitted via live chat or support email. Verification is typically completed within 24 business hours. This is a standard procedure to ensure the security of your funds.

New CMD368 members are eligible to receive welcome bonus of up to RM 588. This includes a 100% first deposit bonus for Sports Betting (up to RM 300) and an RM 88 bonus for Live Casino. Ongoing perks for active members include a 50% weekly reload bonus, 5% weekly cashback, and various periodic promotions covering EPL football, Liga Super Malaysia, badminton, and Live Casino.

Each CMD368 bonus comes with different wagering requirements depending on the bonus type and game category. Generally, sports bonuses require a 5x to 10x rollover, while casino bonuses require 20x to 30x. For example, an RM 100 bonus with a 10x requirement means you must place bets totalling RM 1,000 before the bonus balance can be withdrawn. Please read the specific terms of each promotion before claiming it.

CMD368's weekly cashback of 5% calculated from your net losses over the week (Monday–Sunday). It is automatically credited to your account every Monday with no application needed. The only requirement is that you were active during that week. There is no maximum cashback cap, and it can be used directly for betting or withdrawn once the minimum requirement is met.